Paw Pals Pet Sitting

Dog Walking & Pet Sitting in Northern VA

(703) 345-1695
Schedule Our Services
  • About Us
    • Client Reviews
    • Common Questions
    • Team Bios
    • Join Our Team
    • Who We Support
  • Pricing
    • Dog Walking
    • Dog Sitting
    • Cat Sitting
    • Pet Sitting
    • Additional Services
    • Holiday Fee Service Schedule
  • Policies
  • Dog Sitting
    • Areas Served
      • Centreville, VA
      • Chantilly, VA
      • Clifton, VA
      • Fair Lakes, VA
      • Fair Oaks, VA
      • Fairfax Station, VA
      • Fairfax, VA
      • Manassas ,VA
      • Oakton, VA
      • Reston, VA
      • Vienna, VA
  • Dog Walking
    • Areas Served
      • Centreville, VA
      • Chantilly, VA
      • Clifton, VA
      • Fair Lakes, VA
      • Fair Oaks, VA
      • Fairfax Station, VA
      • Fairfax, VA
      • Manassas, VA
      • Oakton, VA
      • Reston, VA
      • Vienna, VA
  • Cat Sitting
    • Areas Served
      • Centreville, VA
      • Chantilly, VA
      • Clifton, VA
      • Fair Lakes, VA
      • Fairfax Station, VA
      • Fairfax, VA
      • Manassas, VA
      • Oakton, VA
      • Reston, VA
      • Vienna, VA
  • Pet Sitting
    • Areas Served
      • Centreville, VA
      • Chantilly, VA
      • Clifton, VA
      • Fair Lakes, VA
      • Fair Oaks, VA
      • Fairfax Station, VA
      • Fairfax, VA
      • Manassas, VA
      • Oakton, VA
      • Reston, VA
      • Vienna, VA
  • Blog
  • Contact Us

Policies

Contents

  • 1 Paw Pals Policies
    • 1.1 Reservations
    • 1.2 Late Bookings
    • 1.3 Payment
    • 1.4 Cancellations
  • 2 Service Contract

Paw Pals Policies

Reservations

Please give us as much advance notice as possible for your pet care reservations. We will need to coordinate with our sitters on their availability, and we want to make sure our sitters can devote the time needed to your fur-babies. Reservations are best made by email or via the service request form on our website. Please note: Your reservation is not considered confirmed until Paw Pals emails your service schedule/invoice. Your service is not considered confirmed until payment is received.

Late Bookings

We understand that emergencies and last minute plans arise, and we will do everything we can to accommodate short notice requests. Contingent upon sitter availability, the following surcharges will apply. Please note: Visit requests made after the close of business hours will be considered received as of the next business day. Payment is due upon receipt of reservation confirmation. (See Payment section)

  • Individual Visits: Any visit requested with less than 2 business days’ notice will incur a $10 surcharge. Any visit requested the same day will incur a $25 surcharge.
  • Vacation Services: Any series of visits requested with less than 4 business days’ notice will incur a $10 per visit surcharge.
  • Bed & Biscuit / Overnight Services: Any requests made with less than 8 business days’ notice will incur a $25 per night booking surcharge on the overnight portion. Any requests made with less than 4 business days’ notice will incur a $50 per night booking surcharge on the overnight portion
  • Meet & Greet: If you are a new client needing a last minute booking, a Meet & Greet must happen prior to service. Any M&G requested with less than 5 business days’ notice prior to the first date of requested service(s) will incur a $10 surcharge. Any M&G requested the same day will incur a $35 surcharge.

Payment

Payment is due prior to services starting. Please note: Your service is not considered confirmed until payment is received.

  • Monthly Mid-day Walk Services: Payment is due by the 1st of the month. A 15% late payment fee for the entire monthly service will be added if payment is not received by the 6th of the month
  • Vacation Services: Payment is due 2 weeks prior to the first date of service, or within 24 hours of booking if it is less than 2 weeks prior to the first date of service. Payment not made within this window will incur a 20% late payment fee for the entire set of visits, with a minimum charge of $25.
  • Overnight / Bed & Biscuit Services: Payment is due 4 weeks prior to the first date of service, or within 48 hours of booking if it is less than 4 weeks prior to the first date of service. Payment not made within this window will incur a 20% late payment fee for the entire set of visits, with a minimum charge of $25.

Cancellations

We are reserving your walker/sitters’ time when you book visits with us, and therefore require advance notice of any cancellations so that we are able to adjust sitters’ schedules for other clients accordingly.

  1. Mid-day dog walks
    1. By end of business day prior to the date of service: no charge (full credit or refund)
    2. By 9 AM on the day of service: 50% charge (50% credit or refund)
  2. Pet Sitting visits
    1. Less than 2 business days prior to start of service: no refund or credit.
    2. Between 2-4 business days prior to start of service: 50% of total service is charged (50% refund or credit).
    3. More than 5 business days prior to start of service: No charge (full refund or credit).
  3. Overnights and Bed and Biscuit Services – Due to the exclusive nature of these services and that sitters are committing their overnight availability, the following schedule applies:
    1. Less than 5 business days prior to start of service (less than 2 weeks for Holiday periods as defined on our website): no refund.
    2. Less than 2 weeks prior to start of service (less than 3 weeks for Holiday periods as defined on our website): 75% of total service is charged (25% refund).
    3. Less than 3 weeks prior to start of service (less than 4 weeks for Holiday periods as defined on our website): 50% of total service is charged (50% refund).
    4. More than 3 weeks prior to start of service (more than 4 weeks for Holiday periods as defined on our website): No charge (full refund).

Service Contract

For the purposes of this agreement, the terms Client, Owner, Pet Owner, and Customer are synonymous with the person contracting services for one or more domestic animals.

  1. A signed Paw Pals Pet Sitting Service Agreement must be provided to Paw Pals Pet Sitting before service is provided for any period.
  2. Reservations are not held until payment in full is received by Paw Pals Pet Sitting, or unless special arrangements are agreed upon by both parties in writing.
  3. There will be a $35 service charge for each returned check.
  4. Reservations are made to plan sitter availability to clients. Therefore, clients returning home early will be required to pay for the reserved amount of time scheduled. Clients will not have to pay for any additionally scheduled special services not performed.
  5. Pet Owner must have legal rights to place the animals in the care of Pet Sitters, Kennels, and Veterinary Clinics. The Pet Sitter cannot service a home with “visiting” pets or animals that do not belong to the resident of the service site without separate sets of Paw Pals Service Agreement forms accepted and signed by each rightful owner(s).
  6. Paw Pals Pet Sitting reserves the right to refuse service to anyone. We are obligated to report any cases of neglect if there is even the slightest indication of animal abuse – lack of food/water, limited and filthy space, harsh training, etc.
  7. Paw Pals Pet Sitting may use their discretion to stop and end service at any time that a pet poses a danger to the safety or health of itself, other pets, other people, or the Pet Sitter. If concerns prevent the Pet Sitter from continuing care for a pet, the Owner authorizes the pet to be placed in a kennel, or previously arranged locale if possible. All subsequent charges, including but not limited to transportation, kenneling, tranquilizing, treating, accessing, and liability, are to be the responsibility of the Owner.
  8. Paw Pals Pet Sitting does not allow any dogs to be off leash under our care unless they are in a secure fenced yard. Pet Owner is responsible for pet-proofing the house and yard, and the security fences/gates/latches. Paw Pals Pet Sitting will not be responsible for the safety of any pets and will also not be liable for the death, injury, disappearance, or legal consequences of any pet with unsupervised access to the outdoors.
  9. Paw Pals Pet Sitting requires ALL pets to have current rabies vaccinations, and all dogs to be licensed.
  10. Pet Owner is responsible for supplying the necessary, safe equipment/supplies needed for care of their pet(s), including but not limited to a sturdy, well-fit harness (halter, collar, etc…) for walks or in case of emergencies, firmly affixed vaccination tags, a non-retractable lead rope or leash, pooper-scoopers, litter boxes, food, cleaning supplies, medicines, pet food, and cat litter. Pet Owner authorizes any purchases necessary for the satisfactory performance of duties. Pet Owner agrees to be responsible for the payment of such items, as well as service fees for obtaining items, and will reimburse Paw Pals Pet Sitting within 14 days for all purchases made. Any payments not made within 14 days will incur a $35 late fee.
  11. Paw Pals Pet Sitting is authorized to seek any emergency veterinarian assistance needed during visit, at the cost of the client, from any veterinarian as chosen by the sitter. However, Paw Pals Pet Sitters is not responsible for the health/well-being of the animal.
  12. Paw Pals Pet Sitting is not responsible for any damage to property of the client or others unless such damage is caused by the negligent act of the Pet Sitter. Paw Pals Pet Sitting agrees to remain insured through Travelers Insurance or a comparable pet sitting liability insurance entity during each service period. Paw Pals Pet Sitting accepts no responsibility for loss to the premises if other individuals have access to a client’s home, or if the home is not properly secured.
  13. The terms of this document apply to all the pets owned by the client, including any and all new pets that the customer obtains on or after the date this document was signed, at any and all locations the owner designates for service.
  14. Pet Owner will be responsible for all medical expenses and damages resulting from an injury to a Pet Sitter, or other persons, by the Pet. Customer agrees to indemnify, hold harmless, and defend Paw Pals Pet Sitting, in the event of a claim by any person injured by the Pet.
  15. This Agreement permits Paw Pals Pet Sitting to accept all future telephone, online, mail or email reservations and provide service without additional signed Legal Considerations agreements.
  16. Paw Pals Pet Sitting agrees to provide agreed upon services in a manner that is trustworthy, caring and dependable. In consideration of the services as an express condition thereof, the client expressly relinquishes any and all claims against Paw Pals Pet Sitting and its employees, except those arising from negligence. Claims of negligence that involve a hired Independent Contractor, hired by Paw Pals Pet Sitters, will be the responsibility of the Independent Contractor. All hired Independent Contractors are required to carry liability insurance with optional coverage or bonding through a reputable company.
  17. This Agreement is valid from the date signed, and replaces any prior Legal Considerations agreements. Client agrees to any future Paw Pals Pet Sitters term changes relayed verbally to the client, mailed or emailed in writing to the client, or posted on our website under the heading Terms.
  18. This Agreement may be terminated by either party by giving thirty days written notice to the other party.
  19. The Owner states that he/she has read this Agreement in its entirety and fully understands and accepts its terms and conditions.

Have a question?

Send us a message and we'll get back to you in a timely manner.
  • This field is for validation purposes and should be left unchanged.

Certifications & Associations

PetTech-logo

PUPS-logo

KennelPro

Northern Virginia Magazine - Best Pet Care 2019 Award

 2020 Best Pet Care Award

Powered By

Pet Sitter Plus logo

Office Location

Paw Pals Pet Sitting, LLC
14001-C Saint Germain Drive #213
Centreville, VA 20121
(703) 345-1695

professional dog walking software

Office Hours

Monday
9am - 5pm
Tuesday
9am - 5pm
Wednesday
9am - 5pm
Thursday
9am - 5pm
Friday
9am - 5pm
Saturday
Closed
Sunday
Closed

Areas Served

Centreville – 20120, 20121
Chantilly – 22151
Clifton – 20124
Fairfax – 22030, 22033
Fairfax Station – 22039
Manassas – 20109, 20110, 20111
Reston – 20191, 20190

Google Rating
5.0
Paw Pals Pet Sitting
Paw Pals Pet Sitting
5.0
Andrea Hall
Andrea Hall
22:45 03 Oct 20
I wasn't sure about hiring a new doggie walker service... after all they are our kiddos... my babies were in great hands and I felt relaxed having them in their care. Thank you for everything!
Phillip Evans
Phillip Evans
14:38 11 Jul 20
When we adopted our new dog in January, Paw Pals agreed to walk her and give her some outside time so she wasn't in the crate all day. She loved her dog walker and you could see her excitement every time the walker showed up. We moved out of the area but would recommend Paw Pals to anyone needing someone to care for their pets.
Katie Russell
Katie Russell
15:01 17 May 20
Paw Pals is fantastic! I have had a great experience with Mary! Compassionate, professional, responsive, and prompt! Thank you!
Kristin Conrad
Kristin Conrad
16:00 16 Nov 19
We are so grateful we found Mary and her team at Paw Pals. They are exceptionally responsive, amazingly organized and detail-oriented.We have such peace of mind when we travel knowing our home and pets are so well cared for. Paw Pals is the best pet sitting service we’ve used, and we’re so happy we found them.
Dr Tammy Cashion
Dr Tammy Cashion
21:11 12 Mar 19
We have used Paw pals pet sitting on multiple occasions for our bunnies while we are away. Many pet sitters are not interested in small pets however; Mary and her team, are amazing and we trust her implicitly! We are very happy with the outstanding service we have received from her team including texts and photos of our pets when we are out of town. They always go the extra mile and we highly recommend them!
Cindy Welgoss
Cindy Welgoss
13:12 27 Nov 20
We have been using Paw Pals for several years, and through a variety of pets that we have loved. Mary and her team have always been *exceptional* in every way. They are professional, courteous, and truly love our fur family! Mary herself is an organized and stellar administrator of her pet care business, keeping detailed records of our pet’s needs, scheduled pet visits, payments, and balance due easy to keep track of as the pet owner. The pet caretaking team is reliable and trustworthy. When our dogs see any of their Paw Pal friends, they get SO excited to see them! Follow up comments are left via text to keep the pet owner informed of the visit and how the pets are faring. Paw Pals has allowed our family the peace of mind to leave our pets at home, for work, weekend getaways and longer times away when necessary, where they are the most comfortable and familiar. We are grateful to Mary and her team for giving us the ability to enjoy pet ownership without feeling tied down. The responsibility of having pets comes with the need to keep them safe and comfortable at all times, and Mary and her team affords us this when our family has to be away.
See All Reviews Write a review
powered by Google

© 2021 · Paw Pals Pet Sitters, LLC · Website Design by 321 Web Marketing