Paw Pals Pet Sitting

Dog Walking & Pet Sitting in Northern VA

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Policies & Service Agreement

Contents

  • 1 Reservation Policy
  • 2 Late Booking Policy
  • 3 Payment Policy
  • 4 Cancellation Policy
  • 5 Service Agreement

Reservation Policy

Paw Pals Pet Sitting services must be requested in advance. We will need to coordinate with our sitters on their availability, and we want to make sure our sitters can devote the time needed to your paw pals. Reservations are best made via email, via the service request form on our website, or via our online client portal. Please note: services are not reserved until acknowledged and invoiced by Paw Pals Pet Sitting, and reserved services are not confirmed until payment in full is received.

Late Booking Policy

We understand that emergencies and last minute plans arise, and we will do everything we can to accommodate short notice requests. However, all late bookings are subject to the following surcharges. Please note: visit requests made after the close of business hours will be considered received as of the next business day.

    • Monthly Midday Walk Services: Any visit requested with less than 2 business days’ notice will incur a $10/visit surcharge. Any visits requested for the same day will incur a $25/visit surcharge.
    • Vacation Services: Any visits requested with less than 4 business days’ notice will incur a $10/visit surcharge. Any visits requested for the same day will incur a $25/visit surcharge.
    • Bed & Biscuit/Overnight Services: Any requests made with less than 6 business days’ notice will incur a $30/night surcharge.

Payment Policy

Payment is due in full prior to services commencing, via the online Paw Pals client portal, unless special arrangements are agreed upon in writing by both parties. Paw Pals Pet Sitting retains the right to cancel any reservations not paid for by the following deadlines:

    • Monthly Midday Walk Services: Payment is due by the 1st of the month. A 15% late payment fee for the entire monthly service will be added if payment is not received by the 6th of the month.
    • All Other Services: Payment is due 2 weeks prior to the first date of service, or within 24 hours if it is less than 2 weeks prior to the first date of service.

Cancellation Policy

When you book visits with us, you’re not only scheduling service but also reserving your pet sitter’s time. Therefore, we require advance notice of any cancellations so that we are able to adjust sitter’s schedules for other clients accordingly. Cancelled services are subject to the following cancellation fees:

    • Monthly Midday Walk Services: 
      1. By the end of the business day prior to the date of service: no charge (full refund or credit).
      2. By 9:00am on the day of service: 50% charged (50% refund or credit).
      3. After 9:00am on the day of service: no refund or credit.
    • All Other Services (Non-Holiday):
      1. More than 5 business days prior to the start of service: no charge (full refund or credit).
      2. Between 2-4 business days prior to the start of service: 50% of total service charged (50% refund or credit).
      3. Less than 2 business days prior to the start of service: no refund or credit.
    • All Other Services (Holiday):
      1. More than 10 business days prior to the start of service: no charge (full refund or credit).
      2. Between 5-10 business days prior to the start of service: 50% of total service charged (50% refund or credit).
      3. Less than 5 business days prior to the start of service: no refund or credit.

Service Agreement

  1. A signed Paw Pals Pet Sitting Service Agreement must be provided to Paw Pals Pet Sitting before service is provided for any period.
  2. Paw Pals Pet Sitting services must be requested in advance. Services are not reserved until acknowledged and invoiced by Paw Pals Pet Sitting.
  3. Payment is due in full prior to services commencing, via the online Paw Pals client portal, unless special arrangements are agreed upon in writing by both parties. Reserved services are not confirmed until payment in full is received.
  4. Services cancelled by the client are subject to cancellation fees.
  5. Clients returning home early will be required to pay for the reserved visits scheduled.
  6. The client must have legal rights to place the animal(s) in the care of pet sitters, kennels, and veterinary clinics. Paw Pals Pet Sitting cannot service a home with “visiting” pets or animals that do not belong to the resident of the service site without separate sets of Paw Pals Pet Sitting Service Agreements accepted and signed by each rightful owner.
  7. Paw Pals Pet Sitting reserves the right to refuse service to anyone, and is obligated to report any cases of neglect if there is any indication of animal abuse — lack of food/water, limited and filthy space, harsh training, etc.
  8. Paw Pals Pet Sitting may use its discretion to stop and end service at any time if a pet poses a danger to the safety or health of itself, other pets, other people, or the pet sitter. If concerns prevent the pet sitter from continuing service for a pet, the owner authorizes the pet to be placed in a kennel or previously arranged local if possible. All subsequent charges including (but not limited to) transportation, kenneling, tranquilizing, treating, accessing, and liability are to be the responsibility of the owner.
  9. Paw Pals Pet Sitting does not allow any dogs to be off leash under our care unless they are in a secure fenced yard. The client is responsible for the pet-proofing of the house and yard, and for ensuring all fences/gate/latches function properly. Paw Pals Pet Sitting will not be responsible for the safety of any pets and will also not be liable for death, injury, disappearance, or legal consequences of any pet with unsupervised access to outdoors.
  10. Paw Pals Pet Sitting requires all pets to have current rabies vaccinations, and for all dogs to be licensed.
  11. The pet owner is responsible for supplying the necessary and safe equipment equipment/supplies needed for the care of their pet(s), including (but not limited to) a sturdy, well-fitting harness (halter, collar, etc.) for walks or in case of emergencies, firmly affixed vaccination tags, a non-retractable lead rope or leash, pet waste bags, litter boxes and litter scoops, cleaning supplies, medicines, pet food, and cat litter. The pet owner authorizes any purchases necessary for the satisfactory performance of duties. The pet owner agrees to be responsible for the payment of such items, as well as any service fees for obtaining said items, and will reimburse Paw Pals Pet Sitting within 24 hours for all purchases made. Any payments not made within 24 hours will incur a $25 late fee.
  12. Paw Pals Pet Sitting is authorized to seek any emergency veterinary assistance needed during visits, at the cost of the client, from the client’s preferred veterinarian. If the preferred veterinarian is unavailable or otherwise indisposed, Paw Pals Pet Sitting is authorized to seek emergency veterinary assistance from another veterinarian.
  13. Paw Pals Pet Sitting is not responsible for any damage to the property of the client or others unless such damage is caused by the negligence of the pet sitter. Paw Pals Pet Sitting agrees to remain insured through Travelers Insurance or a comparable pet sitting liability insurance. Paw Pals Pet Sitting accepts no responsibility for loss to the premises if other individuals have access to the client’s home, or if the home is not properly secured.
  14. In the event that the pet owner books any pet transportation services, Paw Pals Pet Sitting is hereby authorized to transport said pet(s) to/from the designated destination(s) as requested. The pet owner is responsible for providing any special equipment for the transportation of their pet(s).
  15. The terms of this document apply to all pets owned by the client, including any and all new pets that the client obtains on or after the date this document is signed, and at any and all locations the owner designates for service.
  16. The pet owner will be responsible for all medical expenses and damages resulting from an injury to a pet sitter, or other persons, by the pet. The client agrees to indemnify, hold harmless, and defend Paw Pals Pet Sitting in the event of a claim by any person injured by the pet.
  17. This agreement permits Paw Pals Pet Sitting to accept all future reservations and to provide service without additional signed Legal Considerations agreements.
  18. Paw Pals Pet Sitting agrees to provide the agreed upon services in a manner that is trustworthy, caring, and dependable. In consideration of the services as an express condition thereof, the client expressly relinquishes any and all claims against Paw Pals Pet Sitting except those arising from negligence.
  19. This Agreement is valid from the date signed, and replaces any prior Legal Considerations agreements. The client agrees to any future Paw Pals Pet Sitting term changes relayed verbally to the client, mailed or emailed in writing to the client, or posted on the Paw Pals Pet Sitting website under the heading “Terms”.
  20. This Agreement is at will and may be terminated by either party at any time.
  21. The client states that he/she has read this Agreement in its entirety and fully understands and accepts its terms and conditions.

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Certifications & Associations

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Kennel Pro

Best of NOVA award 2022

Best of NOVA award 2021

Best of NOVA award 2020

Northern Virginia Magazine - Best Pet Care 2019 Award

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Office Location

Paw Pals Pet Sitting, LLC
14001-C Saint Germain Drive #213
Centreville, VA 20121
(703) 345-1695

professional dog walking software

Office Hours

Monday
9am - 5pm
Tuesday
9am - 5pm
Wednesday
9am - 5pm
Thursday
9am - 5pm
Friday
9am - 5pm
Saturday
Closed
Sunday
Closed

Areas Served

Centreville – 20120, 20121
Chantilly – 20151
Clifton – 20124
Fairfax – 22030, 22033
Fairfax Station – 22039
Manassas – 20109, 20110, 20111
Reston – 20191, 20190

Google Rating
4.9
Paw Pals Pet Sitting
Paw Pals Pet Sitting
4.9
Taylor Smith
Taylor Smith
21:22 03 Oct 21
I never worry when Mary and team take care of my dog!
Michæl Silva
Michæl Silva
21:38 01 Jul 22
Mary at Paw Pals Pet Sitting is the greatest! She has helped me train my pooch Chico how play nice with other dogs and for that I am extremely grateful! A+A+A+A+A+A
Kwi Kim
Kwi Kim
22:37 17 Jun 22
I hired Paw Pals based on my sister’s referral. Meet & greet was very thorough and detailed. I was surprised that my finicky cat came to check the sitter out. Subsequently, a sitter watched my cat over several separate visits, and it was clear through the visit reports that my cat loved the sitter. All the visits were completed having followed my directions & with professionalism.I would highly recommend Paw Pals to anyone who’s looking for a dependable, personable, & professional sitter.
Joseph Walter
Joseph Walter
19:55 13 Jun 22
Paw Pals provided a large number of photos of our pets along with a personalized message on how our pets were doing with every single visit. I would highly recommend using Paw Pals, we'll be continuing to use them whenever we go on vacation.
Ashley Manning
Ashley Manning
09:50 11 Jun 22
Highly recommend as pet sitters!Initially, a sitter from the company will visit the house to meet the pets and learn where everything is. Tatiana took careful notes and we got her some spare keys.While we are away, Paw Pals sends sitters to come and look after our boys. They feed them, scoop litter, bring in mail and packages, and they will even manage trash, recycling, blinds and lights so that everything is comfortable for our kitties. Each time they check in, we receive an email message with updates and pictures, which is so comforting when we are on the road.Also, if you don’t let Paw Pals know when you are home, they assume something has happened and will continue to care for your babies. If something were to happen, I know they would be okay.Five stars for Paw Pals!
Brian Wood
Brian Wood
04:08 22 May 22
We have used Paw Pals for a number of years now and would highly recommend to anyone looking for help with their pets. Great communication from owner Mary and flexibility to make adjustments in schedule as life changes over time. Have had a consistent set of walkers who have gotten to know our pup and the various walking routes around our neighborhood quite well.
Lesley Bush
Lesley Bush
13:58 18 Mar 22
We can't rave enough about Paw Pals. They took care of our 18 year old Cat and 20 year old Chinchilla while we were away and when our flight got cancelled, they were so accommodating and available last minute for an extra day. We worked with Jen to coordinate visits from Miko and Danny. I loved the pictures and updates on how our Lil geriatric guys were doing. Thanks a million, Paw Pals!! Our special pets were so well cared for.
Sebastian Barnes
Sebastian Barnes
01:06 17 Jan 22
I have used Paw Pals for several trips over the last few months, and they have been phenomenal every time! Mary is extremely kind and responsive, and she makes sure that my cat and dog have the care that they need every time I am out of town. All of the pet sitters that I've had have been incredibly sweet to my pets, and they treat them like their own! Will gladly continue using Paw Pals every time I need a sitter.
Julie Shildt
Julie Shildt
17:45 14 Nov 21
It has been a pleasure doing business with paw pals. We have used this company for several trips we have taken over the past 6 months. They have been wonderful caretakers for our 2 cats. Anytime there is ever a question they don't hesitate to give us a call and they leave the best notes and pictures in the emailed report of each visit. We are so glad have found such a great company.
Andrea Hall
Andrea Hall
22:45 03 Oct 20
I wasn't sure about hiring a new doggie walker service... after all they are our kiddos... my babies were in great hands and I felt relaxed having them in their care. Thank you for everything!
Katie McCune
Katie McCune
19:19 15 Jul 21
I honestly cannot recommend Mary and her whole crew enough! We started using Mary originally about 7 years ago to stop by occasionally when our Aussie Lana was younger. Over the next couple years Lana stayed with Mary and her family for a couple weekends when we went on vacation. When we moved to our new house in Manassas, Lana stayed with Sam, who lives in Manassas, overnight for moving day, and did great. Right before the pandemic, we adopted our second Aussie, Goose, and Mary recommended a fantastic trainer for him.We now have weekly walks for the dogs, and they love all of their walkers! Trevor, Paul, Hazel, Sofie, and probably a couple others have helped Goose get used to more people, and have helped my husband and me when our schedules are crazy.Paw Pals is our go-to for any help with our dogs, so I highly recommend them!
Alexandra Hill
Alexandra Hill
22:43 23 May 21
I was a nervous mommy to leave my cats with a sitter service for the first time. Paw Pals went above and beyond to care for my cats and ease a nervous mommy. I already made a reservation to use them again!
Cindy Welgoss
Cindy Welgoss
13:12 27 Nov 20
We have been using Paw Pals for several years, and through a variety of pets that we have loved. Mary and her team have always been *exceptional* in every way. They are professional, courteous, and truly love our fur family! Mary herself is an organized and stellar administrator of her pet care business, keeping detailed records of our pet’s needs, scheduled pet visits, payments, and balance due easy to keep track of as the pet owner. The pet caretaking team is reliable and trustworthy. When our dogs see any of their Paw Pal friends, they get SO excited to see them! Follow up comments are left via text to keep the pet owner informed of the visit and how the pets are faring. Paw Pals has allowed our family the peace of mind to leave our pets at home, for work, weekend getaways and longer times away when necessary, where they are the most comfortable and familiar. We are grateful to Mary and her team for giving us the ability to enjoy pet ownership without feeling tied down. The responsibility of having pets comes with the need to keep them safe and comfortable at all times, and Mary and her team affords us this when our family has to be away.
Dr Tammy Cashion
Dr Tammy Cashion
21:11 12 Mar 19
We have used Paw pals pet sitting on multiple occasions for our bunnies while we are away. Many pet sitters are not interested in small pets however; Mary and her team, are amazing and we trust her implicitly! We are very happy with the outstanding service we have received from her team including texts and photos of our pets when we are out of town. They always go the extra mile and we highly recommend them!
Kristin Conrad
Kristin Conrad
16:00 16 Nov 19
We are so grateful we found Mary and her team at Paw Pals. They are exceptionally responsive, amazingly organized and detail-oriented.We have such peace of mind when we travel knowing our home and pets are so well cared for. Paw Pals is the best pet sitting service we’ve used, and we’re so happy we found them.
Katie Russell
Katie Russell
15:01 17 May 20
Paw Pals is fantastic! I have had a great experience with Mary! Compassionate, professional, responsive, and prompt! Thank you!
Phillip Evans
Phillip Evans
14:38 11 Jul 20
When we adopted our new dog in January, Paw Pals agreed to walk her and give her some outside time so she wasn't in the crate all day. She loved her dog walker and you could see her excitement every time the walker showed up. We moved out of the area but would recommend Paw Pals to anyone needing someone to care for their pets.
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